Shenzhen Tolwerk Precision Technology Co., Ltd. (“Tolwerk”, “we”, “us”) supplies precision machined and fabricated parts. This policy explains what personal data we collect through tolwerk.com, why we collect it, how long we keep it and what rights you have. It applies to visitors, customers and prospective customers.
1. Data we collect
Information you provide. When you request a quotation or contact us, you may give us your name, company, email address, telephone number, country, project requirements (process, material, quantity, tolerances, finish, lead time), message content and any files you upload, typically CAD models and drawings.
Technical information. Our hosting provider records standard server data for every request, including IP address, user agent, requested URL and timestamp. This is used to operate the site securely and to prevent abuse.
Analytics information. If you accept analytics cookies, we use Google Analytics 4 to understand how the site is used (pages viewed, approximate location derived from IP, device and browser type, referral source). If you decline, or if your browser sends a Global Privacy Control signal, no analytics cookies are set and we do not record analytics data about your visit.
We do not knowingly collect data from children, and the site is not directed at children under 16.
2. Why we use it
| Purpose | Data used |
|---|---|
| Preparing and sending quotations, answering enquiries | Contact details, project requirements, uploaded files |
| Performing a contract, including production and delivery | Contact details, order and delivery information |
| Protecting the site against spam, bots and abuse | Technical information, Turnstile challenge results |
| Improving our website and understanding which pages are useful | Analytics information (only with your consent) |
| Meeting accounting, tax and legal obligations | Transaction and business records |
We do not sell personal data, and we do not use it for advertising or profiling.
3. Legal bases
Where the EU or UK GDPR applies, we rely on:
- Contract and pre-contractual steps (Art. 6(1)(b)) for quotations, orders and delivery.
- Legitimate interests (Art. 6(1)(f)) for securing the website, preventing abuse and improving our services.
- Consent (Art. 6(1)(a)) for analytics cookies, which you can withdraw at any time.
- Legal obligation (Art. 6(1)(c)) for records we must keep.
4. Who processes data for us
We use a small number of service providers, acting on our instructions:
| Provider | Role |
|---|---|
| Cloudflare, Inc. | Website hosting and delivery, object storage for uploaded files, bot protection (Turnstile) |
| Resend, Inc. | Delivery of enquiry notification emails |
| Google LLC | Website analytics — only if you consent |
Uploaded drawings and quotation records are stored in private, access-controlled storage and are not publicly reachable.
5. International transfers
We are based in China. Our providers may process data in the United States, the European Union and other regions. Where personal data leaves the EEA or the UK, transfers are covered by appropriate safeguards such as the European Commission’s Standard Contractual Clauses.
6. How long we keep data
- Enquiries and quotations that do not become orders: up to 24 months, so we can pick up a project later if you return.
- Uploaded engineering files: kept with the enquiry for the same period, and deleted earlier on request.
- Customer and transaction records: as long as required for tax and accounting purposes.
- Analytics data: according to the retention setting of our Google Analytics property (currently 14 months).
7. Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict the processing of your personal data, to receive it in a portable format, to object to processing based on legitimate interests, and to withdraw consent at any time. You also have the right to lodge a complaint with your local supervisory authority.
To exercise any of these rights, email info@tolwerk.com. We respond within 30 days. Please note that we may need to retain certain records where the law requires it.
8. Cookies and similar technologies
The site itself sets no cookies for visitors who decline analytics. We use your browser’s local storage to remember your cookie choice, and — only with your consent — Google Analytics cookies. See our Cookie Policy for the detail and for how to change your choice at any time.
9. Security
All traffic is encrypted with TLS. Uploaded files are stored in private storage with access restricted to staff who need them to prepare your quotation. Access to internal systems is limited and reviewed.
10. Changes to this policy
We may update this policy to reflect changes in our services or in the law. The date at the top of this page shows the current version. Material changes will be highlighted on this page.
11. Contact
Shenzhen Tolwerk Precision Technology Co., Ltd. Email: info@tolwerk.com
